These terms and conditions are adopted by all clients of Advance
Cars and will apply to all Private Hire as arranged on the
customer’s behalf through Advance Cars These terms and
conditions constitute the entire agreement concerning the
arrangements of Advance Cars (between you and , Advance Cars such
that Advance Cars act as your agent) and the subsequent provision
(making the provision of a booking) of an Airport Transfer, local or
Long Distance service (“Service”) between Advance Cars
(on your behalf) and their clients. Completion of the booking form
and use of the service (whether by telephone, text, website, I app
or such other), indicates your unconditional acceptance of the terms
and conditions set out in this agreement.
Any changes sought
by the customer; to the terms or conditions shall have no effect
unless agreed in writing by Advance Cars.
Advance Cars is
Private hire Management Company and works on your behalf to make
bookings with its clients to provide the customer a safe and
reliable transport method. If you require a receipt for your
journey, which has been paid by cash, you can obtain one from the
driver, although the driver is self employed (and acts as the
principle) and therefore any receipt as provided will not be
inclusive of VAT or have the same added."
Definitions
"Advance Cars’ means and is a trading
name of Advance Transport Solution Ltd
whose registered office
is 94, Hoe Street, London, E17 4QS.
Bookings
Advance Cars, acting on your behalf, will make contact
with their clients and on confirmation that your booking has been
accepted will email you a quotation for your airport transfer, long
distance or local journeys based on the information provided by you.
Advance Cars reserve the right to amend the quotation if there is
any material change to the original itinerary, the number of
passengers, or the type of vehicle required.
Advance Cars
prices are based on passengers being ready to travel at the booked
time. The Residential and Business centre pickups are subjected to
the first five minutes waiting time free and thereafter 20 pence per
minute.
All our fares are quoted as a one pick up to one drop
off flat rate and you will be charged per extra drop off.
Seat Belt:
In
accordance with British law seat belts must be worn.
Toll Charges:
All incurred tolls will be paid by the hirer
Payments:
All
cash fares are paid to the client in pounds (£) at the end of
your journey. Credit card payments can be made online or via
telephone. Please note that any online booking made with Advance
Cars will not be deemed confirmed until payment has been received,
(unless you choose the cash option.)
Airport Transfers:
You must allow sufficient time when booking your Private
Hire Vehicle to allow for the check-in times required by your
airline and for any delays caused by traffic conditions. Advance
Cars and or their clients shall not be responsible for any delay
caused by your failure to allow enough time to reach your
destination or if the passengers are not ready for collection at the
booked time. All Airport pickups include the first 30 minutes
waiting time & 1 hour for meet & Greet from the actual
landing time of the flight and thereafter you will be charged 20
pence per minute. Number of passengers and luggage’s must be
stated clearly during the time of booking. If there any alterations
in number the driver will charge accordingly.
Passengers are
responsible for loading and unloading their luggage.
You must
order a suitable car size for the number of passengers and luggage.
Clients of Advance Cars cannot guarantee to carry excessive amounts
of luggage. Please note that a child, no matter what age, counts as
one passenger.
If you need to transport a wheelchair please
specify this at the time of booking.
Advance Cars will always
check for flight delays before their client’s driver leaves
for the airport but can only rely on the information supplied by the
Airport websites. Once you have accepted your quotation, please
check your booking confirmation carefully and inform Advance Cars
promptly for any errors. Advance Cars or its subsequent clients
shall not be responsible for any delays caused or costs arising from
/ by your failure to provide Advance Cars with correct information.
All car parking charges shall be paid on the day of collection from
the airport by the customer unless otherwise stated / agreed in
advance.
Payments can be made by credit, debit cards, and
cash. Cheques are accepted as an alternative with a valid Guarantee
card. Surcharges will apply. A full receipt can be emailed direct to
you or hand written business card receipts supplied by your driver.
Please note that an emailed receipt can take up to 48 hours.
Account Work:
In respect of account work, Advance Cars works closely
with their clients to ensure that the services are delivered as per
the requirements of the customer. At all material times the
provision of booking occurs with the clients of Advance Cars and
Advance Cars works as an agent for the customer. Account work
carried out will have VAT added at the applicable rate.
The
customer agrees to pay Advance Cars for all journeys provided by
clients of Advance Cars on account. Advance Cars shall invoice after
the journeys has taken place. Invoiced amounts shall be due and
payable after 30 days from date of invoice.
Prices for
services are quoted exclusive of VAT which shall be charged at the
rate prevailing, at the relevant tax point.
The Service ‘Vehicle Conduct’:
You shall be responsible for the behaviour of all
passengers in the car during the whole journey. A charge of
£75.00 will be levied to cover the cleaning costs in the
unlikely event that the vehicle is soiled by any passenger.
Eating, drinking and/or smoking in the cars is not permitted.
Exceptional circumstance for babies and medical reasons will be
permitted with prior permission. All children should be restrained
in a manner that befits the laws and regulations at the time.
Suitable child seats should wherever possible be supplied and fitted
by the child’s parents / guardians. These can be held by the
driver in the event of a return journey booking. Any client of
Advance Cars will not carry more passengers than its insurance or
licensing allows.
Smoking is not/ never permitted in any
vehicles as provided/arranged through Advance Cars.
Cancellations and Bookings:
If you need to cancel your booking please contact
Advance Cars as soon as possible, so that Advance Cars can make
arrangements to cancel your Private Hire with its designated client.
All cancellations made before the booking time will not incur a
penalty charge. Advance Cars Refunds will be given at the discretion
of Management. In exceptional circumstances, a penalty of up to 50%
of the fare can be levied for late cancellations.
As a general
rule journeys from airports are dispatched up to one hour before
flight arrival, journeys within areas we provide a service to are
normally dispatched up to twenty minutes before their due time.
Unless otherwise expressly stated, Advance Cars will inform
the customer at the earliest opportunity that they are unable to
assist them in finding a suitable service provider, failing which it
is deemed that Advance Cars has the respective authority to book the
journey on behalf of the customer.
Invoices will be sent for
cancellations of a booking that have not been pre-paid, These
invoices must be paid within 30 days and any unpaid invoices will
incur a minimum 10% charge of the original invoice amount. The time
stipulated for payment shall be of the essence of the Agreement.
Failure to pay within the period specified shall entitle us to write
to you and upon the expiration of seven days notice, to charge you
for costs and expenses incurred in recovering late payments, and to
charge interest at the rate then in force pursuant to the Late
Payment of Commercial Debts (Interest) Act 1998 as at the due date
or on the above rate whichever is the greater. All journeys as
arranged with/through Advance Cars that are required to be cancelled
should be cancelled by phoning the main line contact number and
cancelling with the telephone staff.
Refunds to credit / debit
cards can only be refunded to the original card used when the
original booking was made. Refunds made by cheque can only be made
out to the customers’ name that made the original booking.
Liability:
All
clients of Advance Cars shall use all reasonable endeavours to get
you to your destination on time, but shall not be liable for any
loss due to delays caused by road or traffic conditions beyond its
control on the journey. Under no circumstances shall clients of
Advance Cars be liable for any loss of profits, business or for any
indirect or consequential loss whatever. Advance Cars and its
clients aim at running a reliable service for you, however sometimes
cars cannot arrive at time of booking due to reasons beyond our
control. If the car is running late please contact the control
immediately for an update. Our clients vehicles are serviced and
maintained to the highest levels however in the unfortunate event of
breakdown Advance Cars & its clients cannot be held responsible.
The driver will travel by the most appropriate route on the
day, unless instructed otherwise by the customer
all luggage is
carried entirely at your own risk. Lost property is kept by the
office for a period of 6 months before being disposed off. It is the
Clients responsibility to ensure that all bags, suitcases and mobile
phones are taken from the vehicle. Advance Cars is not responsible
for any missing or lost property Advance Cars is entitled to cancel
all services and provide refunds in the event of circumstances
beyond their control. If a car breaks down during the journey,
Advance Cars will make immediate contact to its clients and will
have provided an alternative with a practical time allowance.
You shall indemnify Advance Cars against all losses, costs,
damages and expenses arising from any act or omission of any
passenger in your party. All clients of Advance Cars act as an agent
for clients of self employed drivers, and will pass information
relating to the customer in order to assist with the safe and timely
pick up. Advance Cars cannot be held responsible for the misuse of
this information by its clients or subsequent drivers that are
beyond its control.
Neither party excludes or limits its
liability for death or personal injury caused by negligence, or for
wilful default or fraudulent misrepresentation or otherwise in any
manner unenforceable by any applicable law.
Termination:
Advance Cars will refuse to assist with and will
terminate any booking with immediate effect if it places any driver
or vehicle at risk of damage, violence or abuse by you or your
passengers, requesting that all passengers vacate the vehicle as
soon as it’s safe to do so.
No refunds will be given for
journeys terminated part way through the hire, full fare will be due
to the driver and/or invoice issued if the journey is not pre-paid.
Advance Cars and its clients have the right to refuse to carry any
passenger who is thought to be under the influence of alcohol or
drugs and whose behaviour poses a threat to the driver, the vehicle
or any other passenger.
Company rights and powers
Advance Cars may change these terms and conditions at any time
by posting changes online. Please review these terms and conditions
regularly to ensure that you are aware of any changes. All existing
bookings will be at the rate quoted or applicable rate in effect at
the time of booking.
Change the rules or instructions
concerning the use of any part of the service from time to time.
Advance Cars reserves the right to change the service, suspend
it temporarily, in the interest of quality of service, communication
failure or part interest of other customers
Customer Service:
For any issues arising; please contact the control team
who will attempt to resolve the issue immediately. In the unlikely
instance a satisfactory resolution is not met, you can leave your
name and number with the controller and a member of the management
team will contact you within 24 hours.
Disputes:
In the unlikely event of an event of a dispute arising,
notice must be given within 7 days of the invoice date. In the event
of no such notification being received by the company the customer
shall accept the amount as being properly due and shall not be
entitled to dispute this sum.
Miscellaneous:
Advance Cars shall store, process and use all
information regarding your personal details in accordance with the
requirements of the Data Protection Act 1998. The terms of this
agreement shall prevail if a discrepancy arises between a quotation
and this agreement.
This agreement contains the entire
agreement between the parties relating to the subject matter and
supersedes any previous agreements, arrangements, undertakings or
proposals oral or written.
The companies’ website may
contain hyperlinks to third parties; The Company does not control,
is responsible for and does not endorse any of the contents of such
websites.
Use Restrictions:
Reproduction, distribution, or republication of any
information, materials, documents and services by any means, without
the prior express written consent of Advance Cars, is strictly
prohibited. Nothing in this Advance Cars website shall be construed
as conferring any license of Advance Cars’s intellectual
property rights without express written consent from Advance Cars.
All rights not expressly granted herein are reserved.
Warranties and Disclaimers
the information,
documentation, products and services contained on the Advance Cars
website are provided "as is," without any warranty of any kind.
Advance Cars and its suppliers disclaim all warranties relating to
the information, documentation, products and services contained on
the Advance Cars website, express or implied, including, but not
limited to, any warranties against infringement of third party
rights, merchantability and fitness for a particular purpose.
The Advance Cars website could include inaccuracies or
out-dated information and is subject to change at any time without
notice. Your use of this website is at your own risk. You agree to
hold Advance Cars harmless from and not sue Advance Cars for any
claims based upon using this website.
In no event shall
Advance Cars be liable for any direct, indirect, incidental,
special, or consequential damages, or damages for loss of profits,
revenue, data or use, incurred by you or any third party, whether in
an action in contract or tort, arising from your access to or use
of, this website.
Governing Law and Jurisdiction:
These conditions shall be governed by and construed in
accordance with the laws of England. Advance Cars controls the
Advance Cars website from within the country of England. It can,
however, be accessed from other places around the world. Although
these places may have different laws from those of England, by
accessing the Advance Cars website you agree that the laws of
England, without regard to rules relating to conflict of laws, will
apply to all matters relating to your use of the site. You and
Advance Cars also agree to submit to the non-exclusive jurisdiction
of the English courts, with respect to such matters. Users of the
Advance Cars website accessing it from places outside of England
acknowledge that they do so voluntarily and are responsible for
complying with local laws.